frequently asked question
About Company Strength and Advantages
What are the core advantages of Zorime Company?
Zorime Company is an integrated craft beer equipment and technology solution provider specializing in R&D, manufacturing, sales, and service. Our core advantage is “Dual-Core Driving”: we are backed by the top-tier automation R&D team from the Shandong Academy of Sciences, ensuring the intelligence and precision of our equipment; simultaneously, we possess a seasoned beer brewing science and technology team, ensuring deep integration of equipment and process. We are not just equipment manufacturers but also evangelists and enablers of craft beer culture and technology.
What are the company's production and R&D capabilities?
We have a modern, self-owned production base operating under a strict ISO quality management system. We are more than just a company; we are a scientific and technological achievement transformation platform empowered by the formidable strength of the Shandong Academy of Sciences in China. Our technology receives continuous support from source innovation.
Regarding international business, what successful cases does the company have?
Our equipment and services have been exported to over 30 countries and regions worldwide. Successful cases encompass large-scale brewery turnkey projects, commercial bar/brewpub brewing systems, and home brewing equipment. We have established a solid reputation and a stable repurchase rate in the international market.
Compared to other companies, where lie your core advantages?
The company is located in Jinan, Shandong Province, China, the birthplace of China’s craft beer industry, boasting a profound industrial foundation and a complete industry chain. This region not only gathers abundant industry resources and mature industrial clusters but also, leveraging the robust technical strength of the Shandong Academy of Sciences, possesses the capability to consistently provide global clients with powerful, high-quality resources.
About Products and Technology
What areas do your product lines mainly cover?
We provide full-chain craft beer equipment, covering small and medium-sized craft breweries, commercial bar/restaurant brewing systems, experimental/teaching equipment, home brewing equipment, as well as supporting fermentation tanks, mashing systems, cooling units, filling and automated control systems, etc.
What materials are used for the equipment? Is it durable?
We use food-grade 304/316 stainless steel. The thickness of key components (such as tanks, pipelines) exceeds industry standards, ensuring corrosion resistance and easy cleaning. The average service life of the equipment can reach over 20 years.
How is the energy efficiency? Can it reduce customer operating costs?
Our equipment integrates energy-saving designs (e.g., heat recovery systems, low-power consumption control systems), which can help customers reduce energy consumption by approximately 20%-30%. We also provide energy optimization solutions.
Can the equipment adapt to different countries' voltage and energy standards?
We support multiple voltage configurations (110V/220V/380V, etc.) and can adapt to various energy types such as natural gas, electricity, and steam, meeting the localized requirements of regions like North America, South America, and Southeast Asia.
About Partnership Cooperation Policies
How to start the cooperation process?
Please submit your specific requirements (e.g., production capacity, site dimensions, target market) via the website form or email. We will provide you with a preliminary proposal and cooperation details within 24 hours.
What are the Minimum Order Quantity (MOQ) and delivery time?
Evaluated based on specific project requirements. The delivery period typically ranges from 45 days to 6 months, with progress communication maintained with the client throughout. Expedited production can be coordinated based on order priority.
Are the payment terms flexible?
We support various methods including TT and LC. For partners with good credit, we can offer structured payment plans.
After cooperation begins, how to communicate new ideas about market prospects or products with the company?
We regard our partners as our most important strategic allies. We have established regular communication meetings, online exchange platforms, and dedicated partner manager channels. We highly value feedback from the frontline; any market insights or product suggestions will receive prompt responses and serious evaluation, jointly driving the evolution of products and business.
About Market and Pre-sales Support
How is the price competitiveness of the products? What about the profit margin?
We insist on providing high-quality products with “high cost-performance,” not competing on low price alone. Benefiting from scaled production and vertical integration, our prices hold significant advantages for equivalent configurations and craftsmanship levels. We reserve a market-competitive profit margin for our partners.
Can you customize equipment according to our market needs?
Yes, we offer in-depth customization services, including capacity adjustment, configuration optimization, brand logo customization, and can adjust materials and designs to comply with regional regulations (e.g., FDA, EU Directive). We provide full-process services from design to installation.
How does headquarters support partners when they encounter large projects or technical difficulties?
We have established a “Headquarters Project Support Team” mechanism. For large or complex projects, headquarters can dispatch sales engineers or technical experts to the site or provide online assistance for negotiations, technical Q&A, and solution design, working side-by-side with the partner’s team.
Besides equipment, does the company provide brewing technology training?
Absolutely. We provide not only beer brewing equipment but also on-site brewing process training for client brewers, covering core topics such as yeast management and hygiene quality control, ensuring clients can maximize the potential of the equipment to brew excellent beer.
About Logistics, Delivery, and After-sales Service
What is the general delivery cycle for goods? How is logistics arranged?
We are responsible for delivering the goods to the designated port (terms like EXW/FOB/CIF according to agreement). Post-arrival customs clearance and logistics are handled by the partner.
What is the after-sales service system like? How long is the warranty period?
We provide comprehensive after-sales service: 1) Standard Warranty: Core equipment typically carries a 12-month warranty from ex-factory date (excluding wear parts); 2) Remote Technical Support: 7×12 hours online response; 3) Local Service Support: We assist in training the partner’s after-sales service personnel. For complex issues, headquarters provides remote diagnosis or dispatches personnel for on-site support; 4) Ample spare parts supply.
Do partners need to establish their own after-sales teams? How does headquarters provide training?
We strongly recommend and support partners in building basic local after-sales capabilities. Headquarters will provide systematic free training on installation, commissioning, and basic troubleshooting. Simultaneously, the headquarters after-sales team serves as a strong backup, providing lifelong technical guidance.
How do you ensure equipment safety during transportation?
We use shock-proof wooden crate packaging with key components individually secured. We also offer shipping/air freight insurance options. Upon port arrival, we can assist in recommending local customs clearance and logistics service providers.
Get In Touch
tel:12112121212121
tel:12121332312312321
OFFICE HOURS:
Monday-Friday:9:00-6:00pm
Saturday:9:00am-4:00pm